Calcumate3D billing
Where to find your subscription
Section titled “Where to find your subscription”- 3D Billing: the full page. Your subscription, plan changes and payment problems. Open it from the 3D Calculators tab in your dashboard.
- My Account → Calcumate3D panel: a summary of the same subscription. It’s also where you upgrade from Calcumate (original).
Both always show the same information.
What you see for each subscription status
Section titled “What you see for each subscription status”| Status | 3D Billing shows | Can you build 3D calculators? |
|---|---|---|
| No subscription | The plan picker (“Choose a plan”), or the upgrade panel if you pay for Calcumate (original) | No |
| Payment not finished | “Finish your payment” with Resume checkout and “Choose another plan” | No |
| Trial | Plan, price, locations and “trial ends |
Yes |
| Active | Plan, price, locations, “renews |
Yes |
| Active, cancelling | A warning: “ends on |
Yes, until the end date |
| Payment failed | A red alert: “Your last payment failed. Update your card and we will retry.” | Yes, while we retry |
| Paused | “Your subscription is paused. Please contact support.” | No |
| Cancelled, unpaid or incomplete | “Your subscription is |
No |
Without an active subscription you can’t create or duplicate 3D calculators. You can still edit, rename, reorder and remove the ones you have, and copy their embed codes. A warning is shown while you do.
Update your card
Section titled “Update your card”Calcumate3D uses the card on your account. To change it, go to My Account → Payment method. There is no separate card form for 3D.
Change your plan
Section titled “Change your plan”You can change your plan while your subscription is active and not set to cancel. Click Change your plan:
- 3D locations: enter the new number and click its Update button. The change is prorated immediately.
- Service type and Yearly / Monthly: the panel shows the new total for your current locations. Apply it with Update plan.
If you upgraded from Calcumate (original), your plan is locked and shows “Your plan matches your previous Calcumate (original) plan. Contact support to change it.”
Cancel and reactivate
Section titled “Cancel and reactivate”To cancel, contact Calcumate support. Cancelling ends your subscription at the end of the current billing period. You keep access until then and can click Reactivate on 3D Billing at any point before that date.
If you upgraded from Calcumate (original), cancelling Calcumate3D also ends your Calcumate (original) access at the end of the period. The cancel confirmation says so.
Good to know
Section titled “Good to know”- Subscribing directly keeps your Calcumate (original) plan free. Only an upgrade combines the two.
- Payments are handled by Stripe, in a secure checkout that opens in a new tab.